Frequently Asked Questions
rh999 Q&A —
All answers in one place
From deposits and withdrawals to VIP cashback and account security — find clear and detailed answers to the questions rh999 players ask most.
Whether you are new to rh999 or have been playing for a while, it is natural to have questions from time to time. This FAQ page is here to give you direct answers to all of them. From keeping your account secure to depositing with bKash, withdrawing via Nagad, and how VIP cashback works — everything is explained step by step. If you cannot find the answer you need, our 24/7 support team is always ready to help.
Frequently Asked Questions
Stay Safe
A strong password should be at least 12 characters long and combine uppercase letters, lowercase letters, numbers and special characters (#, @, !, & etc.). Do not use your name, date of birth or simple sequences like "123456". Use a different password for each account and change it every few months. Using a trusted password manager makes it easier to keep track.
If you suspect unauthorised access, change your password immediately. Then contact rh999 via 24/7 live chat or email [email protected] to report the incident. The support team will verify and help secure your account. Also check which devices have been used to log in — if you see any unfamiliar devices in your login history, let support know. Acting quickly is the most important thing.
Always check the address bar in your browser to confirm it shows rh999.lat — a slight change in the domain (such as rh9999.lat or rh-999.com) is a sign of a fake site. The real site will have "https" and a padlock icon at the start of the URL. If a login page opens from an unfamiliar link, do not log in without verifying the site. Be cautious with unknown links shared on social media.
Absolutely not. No rh999 staff member or support team will ever ask for your OTP, bKash PIN, Nagad PIN or password over the phone or chat. If someone asks for this kind of information, it is an attempted scam. Hang up immediately and report the incident to us at [email protected]. Always keep your financial PIN private.
Yes. rh999 uses SSL (Secure Sockets Layer) encryption, which means every transaction and piece of personal information is exchanged in encrypted form. Your information is not shared with any third party. For more details, please read our privacy policy. Ensuring a safe and transparent gaming environment is our primary goal.
VIP & Cashback
The rh999 VIP program offers a range of attractive benefits. In addition to weekly cashback, higher-tier members receive priority customer service. There are also exclusive offers for special tournaments or events, faster withdrawal processing and access to personalised support. The more actively you play, the more your benefits grow.
Tier upgrades are based on your regular gaming activity. The more consistently you play, the faster you advance to the next level. While there is no specific turnover figure, consistent play is the key. Moving to Silver brings higher cashback, and reaching Gold unlocks the highest level of benefits. Your current tier and progress can be seen in your account dashboard.
rh999 has three VIP levels in total. Bronze — up to 0.3% weekly cashback; Silver — up to 0.5% weekly cashback; Gold — up to 0.8% weekly cashback. Each level comes with its own set of benefits, and those benefits increase noticeably as you move up.
Each week, a set percentage of your total bets is added to your account as cashback, depending on your current VIP tier. The cashback is calculated and credited at the end of the week. This amount can be used directly for playing. The ability to get a partial return even during losses is what makes the rh999 VIP program stand out.
How to Withdraw
To withdraw funds from a welcome bonus, you need to meet the wagering requirement, which is calculated only on the bonus amount. For example, if you deposit ৳1,000 and receive a ৳1,500 bonus, you will need to place ৳1,500 × 15 = ৳22,500 in bets before you can withdraw winnings from the bonus. Once the requirement is met, follow the standard withdrawal process.
Yes, rh999 offers withdrawals 24 hours a day, 7 days a week. Withdrawal requests are accepted on Fridays, Saturdays and public holidays too. Processing time is generally between 15 minutes and 2 hours. So you can withdraw funds whenever you need to.
The minimum withdrawal amount at rh999 is ৳1,000. Requests for amounts below this cannot be processed. So before making a withdrawal, make sure your balance is at least ৳1,000. This limit applies equally to all approved methods — bKash, Nagad, Rocket, Upay or bank transfer.
Yes, this is very important. For security reasons, rh999 only sends funds to a wallet or bank account that is registered in your own name and linked to your rh999 account. A withdrawal request to someone else's wallet may be rejected. This helps prevent financial fraud and keeps your money safe.
The withdrawal process generally takes 15 minutes to 2 hours. In most cases the funds arrive sooner than that. If you still have not received your money after 2 hours, contact us via live chat or at [email protected] — the support team will resolve it quickly.
Deposit Questions
The minimum deposit at rh999 by any method is just ৳300. This limit is the same for bKash, Nagad, Rocket, Upay and bank transfer. You can get started with as little as ৳300, and your first deposit also comes with an attractive welcome bonus.
Deposits are usually credited within a few minutes. If it has been more than 15 minutes, first check the confirmation message in your bKash or Nagad app. Have your transaction ID or reference number ready. Then share that information via live chat or at [email protected] — the support team will verify it and correct your balance quickly.
Log in to rh999 and go to the cashier or deposit page, then select bKash. Send money from your bKash app to the merchant number shown. Once the payment is complete, save the transaction ID and enter it in the designated field. You can start from a minimum of ৳300. If you have any trouble, live chat support is available.
rh999 supports the most widely used payment methods in Bangladesh. These include bKash, Nagad, Rocket, Upay and bank transfer (from major banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit amount is ৳300 for all methods.
Yes, you can deposit directly with Nagad. Select Nagad from the cashier page, make the payment from your Nagad app to the number provided, and submit the transaction ID. You can start from a minimum of ৳300. Deposits via Nagad are processed quickly and in most cases are credited to your account within a few minutes.
Absolutely! A 150% welcome bonus is available on your first deposit at rh999, up to a maximum of ৳5,000. For example — deposit ৳1,000 and you get a ৳1,500 bonus, giving you a total balance of ৳2,500; deposit ৳8,000 and you get the maximum ৳5,000 bonus for a total balance of ৳13,000. Don't forget to activate the offer to claim your bonus.
Still have questions?
Our expert support team is with you 24 hours a day, 7 days a week — available in both Bengali and English.